Ticketing Systems

We have a particular area of expertise in supporting organisations through the process of selecting, implementing and establishing successful long term relationships with arts ticketing system suppliers.

Our many years experience of working for and with these companies means we understand the unusual world of arts ticketing very well. With ticketing requirements and installations becoming more sophisticated and complex than ever, we are well placed to understand the pressures and requirements to take best advantage of new technology and establish efficient and effective ticket sales and marketing solution.

We have supported organisations through:

• Improving internet ticket sales processes and handling the changes that this brings to Box Offices
• Setting up robust processes and taking full advantage of new ticketing systems
• Establishing internal User Groups: participants, structure, remit, aims
• Exploring and establishing who ‘owns’ each stage of the process
• The selection process: ensuring that your particular requirements are established and not forgotten
• Ensuring the best possible contract and delivery negotiations
• Balancing the requirements all involved parties
• Helping you plan your training – who, what, when
• Helping establish testing and best configuration practices
• Advise and support for website integration