"Thanks for keeping me sane!"
A Chief Executive, Producing Theatre
A Chief Executive, Producing Theatre
The full impact of a poor system or website implementation and management may not be felt for years. It is common for staff to not take full advantage of the of the functionality, inadvertently mis-use the software, set up unnecessary procedures and fundamentally mistrust the whole process.
A damaged relationship between a system supplier and you, the customer, can blight not only the implementation but the whole future of a project, if there is a fundamental mismatch between expectations over:
In the heat of the moment words may be exhanged which, whilst immediately satisfying, are not constructive. It is possible to get into a negative spiral where both parties start to lose respect for each other.
The selection, purchase, installation and support business critical software is not a war, it is the start of a long term relationship.
We can strengthen your organisation with project advice and support, mentoring, acting as a 'critical friend' to key staff, training and strategic brainstorming.
01223 900275
Sydney 2008
View from my hotel window
