Previous work
Training programme to support Box Office Managers to become better managers
Devised and delivered a series of 5 training days for a group of Box Office Managers in Yorkshire to support them in all areas of staff management: delegation, influencing skills, team dynamics, managing up, staffing structures etc.
Knowledge management
Devised and delivered an introductory workshop to explain the principles of knowledge and how it can be exploited and improved to aid decision making throughout an organisation for a membership body.
Organisation wide customer care
Collaborated with the Customer Care Manager from a large scale arts centre to devise an organiastion wide short training scheme to embed the values and key elements of good customer care. Helped to ensure that the whole organisation culture and ethos matched the customer care strategy.
Best Box Office Management
Devised and delivered a course to explore and unpick the key elements of Box Office Management and how this is impacted by other departments and the impact it has on others. The course has been run on behalf of some Audience Development Agencies and a membership body and considers the place of the customer database, decisions on Data Protection, exploring staffing structures and unpicking key day to day procedures.
How to run simple audience/visitor surveys
Devised and delivered a workshop for an Audience Development Agency and a membership body which explores why, how and when audience surveys can be carried out. Critically exploring what questions should be asked, best methods of data gathering and how the rest of the organisation can be involved and informed by the outcome.
