Problems with suppliers
Poor project management
If a project has been poorly planned or not kept on track, a range of problems can crop up. Really important decisions can be rushed, opportunities to address underlying problems missed and required functionality forgotten. But some of most damaging problems can be that the organisation may loose faith in the process and regard it as a ‘Failure’, which is very hard to recover from. We have regularly come across sound software or solutions being dismissed as inadequate, when the cause was a misjudged & poorly managed project. In our experience, successful project management requires a ‘velvet glove on an iron hand’!
Lack of clarity about priorities
Regardless of how excellent the project management provided by your supper, all suppliers will expect the client to maintain clarity about priorities and timescales. If this is not clear or your organisation has not done some planning for what happens if things overrun & not everything will be ready on time, you can get caught out at a critical time.
The desire to please (and get the sale)
During the demonstration, interviews and response to your tender a supplier/web designer is clearly going to have a vested interest in trying to get you to understand that their software or web design skills will meet all your requirements.
Regularly when you ask for particular things, the salesman will confidently assure you that their product ‘can’ do this or that. However there is a world of difference between ‘can’ and ‘will’. When it comes down to installation and delivery, you may find that this is not included in the agreed price or achievable within the agreed timescale.
