How we can help you

We want to help your organisation and staff to get the very best out of themselves and the systems that support them.  We want to enable your staff to make more finely tuned decisions both during our time with you – and afterwards – so that you come away from the consultancy process more robust and better able to handle subsequent changes and challenges.

We can help you with:

• Running & transforming Box Offices
• Projects involving websites, ticketing systems and process change
• Internal and external surveys
• Robust and achievable feasibility studies
• Helping to identify and quantify risks and attitudes towards them
• Data analysis: what's important and how to use it
• Resolving potentially sticky situations between suppliers and clients
• Establishing and supporting procurement of software and websites
• Helping to align differing aims and opinions from organisations hoping to collaborate on a project
• Training about data knowledge and good housekeeping, inter-departmental communication, customer care
• Unpicking and resolving inter-departmental issues over power and responsibility
• Recruiting, guiding and supporting Box Office Managers through change and development
• Helping organisations work out what customer information they really need and how to exploit that knowledge

We feel it is our role to encourage bold and innovative thinking whilst balancing this with pragmatic understanding of what is achievable.

Equation for change

In order for change to happen, the following equation needs to be true: Your unhappiness at the current situation plus your joy about the future must be greater than the pain of change.